Enterprise Support Service Unit (ESS) offers our worldwide customers with Microsoft Advanced Infrastructure Services and Incident Support with direct access to support experts with high availability and based on ITIL® Model.

EgyptNetwork had a long experience and successfully implemented and deployed custom solutions UC projects, exchange, SharePoint Service...Etc.

EgyptNetwork Infrastructure team can help delivering all needed IT infrastructure that makes the best sense of your business, whether you choose to centralize servers and applications, or to distribute the resources in your branches, or even using a hybrid of the two prospects. In all of the previous mentioned scenarios, you can benefit from consolidating servers, streamlining management, and improving network efficiency using Microsoft technology. EgyptNetwork Infrastructure Consultant Team Can provides you a consultation, design and implementation on following areas:

• Microsoft Unified Communication.
• Identity and Security System Management.
• Desktop Management.
• Server Management Virtualization.

For Incident Support We provide customers with available experts by 24/7 to address and solve any problems encountered

• Our Customer can follow the process for all tasks or phases for project with tracking system.
• We Provide Database store for all customer documentations and environment information’s.
• Managing roles and tasks with all projects/tickets stakeholders.
• Ticketing System.
• Customer portal for new and existing customers.​