​
Organizations nowadays are more and more challenged by scattered workforce that spans across different geographies and employees that spend a large proportion of their work time traveling to conduct business and being away from their office. Mobile phones, pocket PCs, laptops are all tools to provide the workforce with access to people and information on the go, but the divide between these different communications & productivity tools is still there.
Within the enterprise, the communications world is split into two: synchronous and asynchronous. Synchronous are real-time communications such as phone calls while asynchronous are message-based communications such as email, and the fact is they are two different networks. The efficiency resulting from getting the two worlds of telecommunications and computing to talk and interact is significant. Imagine dealing with your voice mail the same way you handle your email? Storing it and forwarding it. Imagine your phone reading your received emails and replying to them using voice mail? Imagine your whole communication world being presence-aware of whether you and your co-workers are online, on the go and whether you would like to be reached using email, voice mail, SMS…etc?
With Unified Communication all the above is possible and most importantly without any rip and repair, through leveraging your existing infrastructure and keeping your PSTN and IP networks as they are. Unified Communication bridges the digital divide between legacy telecommunication systems and computing systems using software.

 



 

Scenarios and possibilities

By using software to manage your communications world, the use and behavior of your day-to-day tools can change significantly:

Voicemail, faxes and email in one inbox

  • Receive your voicemail, faxes and emails – all through Microsoft Outlook 2010
  • Dial-in to listen to your voicemail, email and calendar over the phone
  • Full integration with Microsoft Active Directory to manage corporate directory information to support email, voice mail, instant messaging, voice calls, audio and video conferencing.

Fully integrated Presence

  • Based on Active Directory for corporate directory data and integration with Microsoft Exchange Server 2010, employees presence is automatically managed ( besides the capability of manually managing it)
  • Whether its instant messaging with one or multiple people or clicking to change it to be a voice call or conference call, it is all done through a click to connect mode

Video conference and communicate in context

  • Using Microsoft Office RoundTable videoconferencing phone, broadcast a 360-degree panoramic view of the conferencing team.
  • Through conversation follow-up, RoundTable follows the person talking and zooms-in as he/she speaks.
  • Launch shared documents to communicate in context during your video conference

VoIP as you are

  • Get both VoIP and unified messaging through deploying Microsoft unified communication solutions without replacing any of your current infrastructure
  • Maximize the use of your existing PBX and legacy desktop phones to deliver rich VoIP experience to your employees

Access from anywhere and business continuity

  • Dial-in from your mobile or phone to listen to your emails, calendar and voicemail on the go or when Internet is not available
  • Instant messaging and presence information over the Web. Access to email, voicemail and calendars through Microsoft Office Outlook Web Access